SHIPPING & RETURNS

SHIPPING POLICY

At Serenity Water Systems, we offer free standard shipping on all orders over $49 after applicable discounts and before taxes within Saskatchewan. For orders outside of Saskatchewan, shipping charges will be calculated at checkout. At the moment we are not offering shipping outside of Canada.

All orders are shipped within 5 business days and delivered within 7-10 business days. We offer a 30-day return and exchange policy. The customer is responsible for return and exchange shipping costs. If you have any questions about our shipping policy, please contact us.

RETURN & EXCHANGE POLICY

Water filtration systems are non refundable and are final sale. Instead, we provide amazing warranties for all of our equipment in case of malfunction. Warranty covers any parts needed and in case of total malfunction the machine will be replaced for a new one. Warranties are different for each product and they can be found on the section of the website dedicated to that specific unit.

We understand that every customer’s needs are different, regarding exchanges and returns we offer a 30-day return policy from the date of purchase for new, unused, unopened, and undamaged items in its original packaging. All returns must be accompanied by a receipt. We reserve the right to refuse returns or exchanges of items that are not in their original condition, or if the items have been opened or used. Refunds will be issued in the form of store credit. Please contact us for more information or to initiate a return.